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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Information management requirements may relate to any aspect of an organisation's operation and management, e.g.: | administrationcustomer servicefinancehuman resourcesmarketing. |
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The purpose for which information is required may relate to: | internal or external communication issuesoperational efficiencyplanning, e.g. financial, marketing. |
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Sources of information may include: | funding bodies and sponsorsInternetmediapotential usersreferences and textsstaffvisitors and patronsvolunteers. |
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Methods of collecting information may include: | counting systemsliterature searchesregistrationssurveys and questionnaires. |
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Analysing data may include: | patterns of performance, attendancequalitative measures, e.g. satisfaction, attitudes, intensionstrends in sales, attendance, aesthetic preferences. |
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Dissemination of information may include: | posters, leaflets, pamphlets, cataloguespresentations, public speaking, media engagementreports, newslettersslides, video, CDs. |
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Appropriate systems for information management may include: | administrative procedurescomputer data baseslibraryrecord keeping systemsregisterssurveys and questionnaire regimes. |
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Review methods may include: | discussion forums with identified stakeholdersformal feedback by questionnaire/surveyinterviewsinvitations for feedbacktechnical reviews. |
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